Privacy Policy

Introduction

RoBalance ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Name and contact details (email address, phone number, postal address)
• Information you provide when requesting nutrition consultations or product information
• Communication preferences and feedback
• Any other information you choose to provide to us

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Pages visited and time spent on our site
• Referring website addresses
• Cookie data (see our Cookie Policy for details)

How We Use Your Information

We use your personal information for the following purposes:

• To respond to your enquiries and provide information about our nutrition consultation services
• To send educational resources about natural supplements and healthy lifestyle guidance
• To improve our website and services
• To communicate with you about products, services, and updates (with your consent)
• To comply with legal obligations

Legal Basis for Processing

Under UK data protection law, we process your personal information based on:

• Your consent (which you can withdraw at any time)
• Contractual necessity (to provide services you've requested)
• Legitimate interests (to improve our services and communicate with you)
• Legal compliance (where required by law)

Sharing Your Information

We do not sell your personal information. We may share your information with:

• Service providers who help us operate our website and business (under strict confidentiality agreements)
• Professional advisers (accountants, lawyers) when necessary
• Law enforcement or regulatory authorities when legally required

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Your Rights

Under UK data protection law, you have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your information
• Object to processing of your information
• Request restriction of processing
• Data portability
• Withdraw consent at any time

To exercise these rights, please contact us using the details below.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

RoBalance
221A Finchley Road, Hampstead
London NW3 6HP, United Kingdom
Email: [email protected]
Phone: +44 20 7124 55 09